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Do I have to create an account?

We require that you create an account and password to purchase a book from our bookstore.

There are many benefits to creating your account. Each time you login your standard information is available and the status of your orders may be viewed along with tracking information on a particular order.

Your account also has a detail of your order history and your address book for multiple ship-to addresses to send your family and friends copies of your favorite book(s).

Changing information once an account is setup is easy, just login to My Account.

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Do you charge sales tax?

We charge sales tax on items shipped to a location in Illinois, Missouri, New Jersey and Kentucky or picked up from our warehouse in Illinois, Missouri and Kentucky.

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Shipping

We ship via UPS, US Postal Service (USPS) and FedEX, you are given a choice when checking out. Shipping rates are based on weight.

When shipping to multiple addresses please click on product and indicate that in the Ship To box. If the address is not there you will want to add that address and then update your address book.

Note: USPS and Media mail is not insured. Publishers’ Graphics will not be held liable for damaged, lost or misdirected shipments by the USPS. UPS is our preferred method. If you have chosen USPS or media mail and understand that by choosing this method Publishers’ Graphics is not responsible for damaged, lost or misdirected shipments.

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What do I have to do to receive Free Shipping?

  1. Place your items worth over $30 into your cart.
  2. When you have completed your shopping, Proceed to Checkout
  3. In the shipping area of the checkout page, select FREE USPS. Complete your Checkout.

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What exclusions apply to Free Shipping?

For a limited time, all PGDirect books and textbooks are eligible for FREE Shipping for orders over $30 if shipped within the U.S. FREE Shipping is offered through the USPS only.

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When should I expect to receive my purchase?

When you’ll receive your order depends on the method of shipping you selected and that carrier’s time to deliver. We do our best to estimate delivery dates for your purchase. The total delivery time for your PGDirect order to arrive is a combination of the printing and shipping time. The print time is typically 3 working days (72 hours) and when it is ready to leave Publishers’ Graphics. The FREE Shipping delivery time is typically 2-6 business days through the United States Postal Service (USPS). For example, estimated delivery time = print time + shipping time, this means the order will leave Publishers’ Graphics within 3 days and will arrive within 2-6 business days of leaving Publishers’ Graphics.

Our Business Days are Monday through Friday, excluding holidays observed by the Post Office, such as New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Note: PGDirect is not responsible for lost or misdirected shipments by the US Postal Service. Please contact your local post office with any delivery questions or concerns.
Delivery times are not guaranteed. Sometimes the availability of the items in your order may change while we are processing your order. In this event, you will receive an email notifying you of a delay, and the remaining eligible items in your order will be shipped as scheduled.

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Methods of payment accepted

We accept Visa, MasterCard, American Express and PayPal.

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Privacy Policy

We do not sell or distribute your personal information, the information is used by PGDirect only.

Your email is our first attempt to reach you should we have a question about your order. We will only phone you when emails have gone unanswered.

We may at times send emails to you to let you know of specials, and will always allow you to have your name removed from these kinds of mailing.

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Our Return Policy

If you received a damaged carton that shipped via UPS or FedEX, and the contents was also damaged please contact us within 3 business days of delivery with the order number, the tracking number on the carton, a contact name and telephone (a shipping carrier claim will be filed).

If you received a damaged carton or did not receive your shipment and it shipped via USPS, please call us for the tracking number and contact your local post office to locate the package or file a damage claim. We do not file claims for USPS.

Once confirmation of reimbursement from UPS is received we will ship a replacement. Should you need the item sooner, please place a new order and we will issue a refund when confirmation of reimbursement from the carrier is received.

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Exchange Policy

We will exchange your product for the following reasons:

  1. 1. Received incorrect item – contact us within 3 business days of delivery
  2. Received a defective item – contact us within 3 business days of delivery

*Please call 888-404-3769 for a return authorization number (RA#). We will send you a prepaid USPS label to return the product to us.

Please note: A return authorization (RA#) is required for an exchange. Upon receipt of the product, a replacement will be sent to you.

  1. Pack the items along with the packing slip securely in a box. You can use the box the items arrived in or another box, if you prefer.
  2. Affix the shipping label to the outside of the box.
  3. Leave the package for your mail carrier to pick up.

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Where can I purchase a PGDirect Gift Certificate?

PGDirect Gift Certificates may only be purchased online at PubgraphicsDirect.com and are redeemable only online.

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How do I redeem a PGDirect Gift Certificate?

Browse our site to find the items you wish to buy and add them to your Cart. On the Shopping Cart page, click Checkout. Enter the Gift Certificate number on the Payment Page during Checkout.

If the balance available on your PGDirect Gift Certificate is less than the total cost of your order, you will be asked to provide additional credit card information or payment via PayPal.

PGDirect Gift Certificates are subject to the PGDirect Terms and Conditions.

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How can I check the balance on my PGDirect Gift Certificate?

You can check your balance anytime. Just click on Your Account and follow the instructions. You will be asked to enter the certificates validation number.

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What can I buy online with my PGDirect Gift Certificate?

Your Gift Certificate can be redeemed for any books sold online at www.PGDirect.com, except for the purchase of PGDirect Gift Certificates.

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Do I need to keep my PGDirect Gift Certificate after I’ve used it?

Yes, you should always keep your Gift Certificate. That’s because money may still remain on your Gift Certificate for the following reasons:

  • You did not fully redeem your PGDirect Gift Certificate.
  • We cannot fulfill your order and do not charge your account.

In any of these cases, you will need the Gift Certificate number to place a new order.

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What if the total cost of my order is greater than the amount on my PGDirect Gift Certificate?

If the balance available on your Gift Certificate is less than the total cost of your order, you will be asked to provide an additional credit card information or payment via PayPal.

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How do I buy a PGDirect Gift Certificate?

To buy a PGDirect Gift Certificate, simply click on the gift amount adding the gift to your cart, continue shopping or check out. The gift certificate will immediately be emailed to you so that you can print or you can chose to send directly to the lucky recipient! That’s it, you’re done! You can purchase Gift Certificates in any amount between $10 and $100.

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How long is my Gift Certificate Available?

Your Gift Certificate will never expire.

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How soon will my PGDirect Gift Certificate arrive?

PGDirect Gift Certificates are sent to the recipient via email within seconds of placing an order.

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